Return Policy

Luya fans provide a 7-day appreciation period (not a trial period). If you want to process a return or exchange after ordering, please pay attention to the following:1. If you have any questions about the product, please call or E-mail the customer service before purchasing, in order to increase your wonderful shopping experience, so as to avoid the effort and time spent on refund/exchange!2. If you need to return or exchange the goods, please contact us through the "Contact Us" in the upper right corner of the webpage or e-mail to the customer service mailbox: chaotong.sally@gmail.com or (03)4629329 within the appreciation period of 7 days after receiving the goods .3. Please pay attention! The right to the 7-day appreciation period is not a trial period. Once the product has traces of use, returns and exchanges will not be accepted.4. The following products will not accept refund/exchange applications▲Customized products▲Personal hygiene products5. The received goods are defective, damaged or sent by mistake. (The cost of return and exchange of goods incurred shall be absorbed by the company itself)【Exchange】＊The personnel of the logistics company will go to your designated address to retrieve the original goods.＊After confirming the status of the product, the new product will be sent to you again.【Return】＊The personnel of the logistics company will go to your designated address to retrieve the original goods.＊After confirming the condition of the goods, the money will be refunded to you.6. When returning or exchanging goods, please keep the integrity of the original product, including: the original product, product packaging, and please pack it properly and send it back in the original carton.7. If the completeness of the product is not complete or the product is damaged when it is returned due to improper packaging, we will not accept return or exchange, please forgive me.8. Refund process: The customer service staff will contact you within 3 working days after receiving the application.＊After agreeing to send it back, we will inform the pick-up time interval. Please deliver the returned goods to the receiving logistics unit at the agreed time. If you go through the management room, please make sure to give it.＊After agreeing to send back, please send the complete product within 4 working days, and inform the customer service staff by E-mail or through the official website message, together with the logistics unit and shipping number and other information. Avoid increasing the time of communication back and forth.＊The status of the product will be confirmed and the refund procedure will be completed within 3 working days after receiving the product.